Privacy Policy – Taxi global

Effective date: 5 September 2025

EfficaTech Solutions LLC (“we,” “us,” or “our”), a Wyoming limited liability company with its registered office at 30 N Gould St, Sheridan, WY 82801, operates the Taxi Global App and related services. This Privacy Policy describes how we collect, use, store, and share your personal information when you use our websites, mobile applications, and services (collectively, the “Services”).

By using the Services, you consent to the practices described in this Privacy Policy. If you do not agree, you must not use the Services.

1. Information we collect

1.1 Information you provide

Account data: name, email address, phone number, profile photo, password, preferred language, payment method, billing details.
Driver data: driver’s license, taxi license number, vehicle registration, insurance documents, operator affiliation, profile picture, banking details for payouts.
Support requests: messages, attachments, and other details you share when contacting customer support.

1.2 Information we collect automatically

Location data: precise geolocation of riders and drivers during trips; approximate location when the app runs in the background (with your permission).
Device data: IP address, device type, operating system, app version, device identifiers, crash reports.
Usage data: search queries, clicks, pages viewed, trip history, in-app interactions, and communication with drivers or riders.

1.3 Information from third parties

Verification providers: background checks, license validation, identity checks.
Payment processors: confirmation of successful or failed payments.
Regulators and authorities: compliance data, license confirmations.
Marketing partners: limited identifiers for attribution and analytics.

2. How we use your information

To provide, operate, and improve the Services.
To match riders with available drivers.
To process payments and issue receipts.
To verify driver identity, license validity, and vehicle compliance.
To ensure rider and driver safety and to monitor compliance with the law.
To provide customer support and resolve disputes.
To send service-related notifications and important updates.
To conduct research, testing, and product development.
For fraud prevention, security, and legal compliance.
For marketing and promotions, with your consent where required.

3. Legal bases for processing (EEA & UK users)

If you are located in the European Economic Area or the United Kingdom, we process your data on the following legal bases:

Performance of a contract (to provide the Services).
Compliance with legal obligations (e.g., regulatory reporting).
Legitimate interests (e.g., service improvement, fraud prevention).
Consent (e.g., for marketing or certain location tracking).

4. Sharing of information

With drivers and riders: Riders see driver name, photo, vehicle details, license number; drivers see rider name, pickup and drop off details.
With service providers: Payment processors, identity verification vendors, hosting providers, and analytics services.
With regulators and authorities: As required by taxi regulations, law enforcement, court orders, or legal processes.
With affiliates or successors: In the event of a merger, acquisition, or sale of assets.
With your consent: If you agree to share information with third parties for specific purposes.

We do not sell your personal data.

5. Data retention

We retain personal data only for as long as necessary to fulfil the purposes described above:

Rider trip records: typically 7 years to comply with tax and regulatory obligations.
Driver compliance documents: while active and for up to 7 years after deactivation.
Payment and billing data: as required by financial and tax laws.
Support communications: up to 3 years, unless needed for disputes or investigations.

When data is no longer needed, it will be securely deleted or anonymized.

6. Data security

We implement administrative, technical, and physical safeguards to protect your data, including encryption in transit and at rest, role-based access controls, secure data centers, and regular security testing. However, no method of transmission or storage is 100% secure. You use the Services at your own risk.

7. Cookies and tracking technologies

Our websites use cookies, pixels, and similar technologies to:

Enable site functionality and authentication.
Analyze usage and improve performance.
Deliver personalized marketing where permitted.

You can manage cookie preferences through your browser or device settings. Some features may not function without essential cookies.

8. Your rights

Depending on your jurisdiction, you may have the following rights:

Access your personal data.
Request correction of inaccurate data.
Request deletion of your data.
Request restriction or objection to processing.
Data portability.
Withdraw consent at any time.

Requests can be submitted to privacy@taxiglobalapp.com. We may require verification of your identity before fulfilling requests.

If you are in the EEA or UK, you also have the right to lodge a complaint with your data protection authority.

9. International transfers

We are based in the United States. Your data may be transferred to and stored in countries outside your residence. Where required, we use standard contractual clauses or other safeguards to ensure adequate protection.

10. Children’s privacy

The Services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If we discover that such data has been collected, we will delete it promptly.

11. Communications

We may send service-related messages (trip updates, receipts, account notifications). These are necessary and cannot usually be opted out of. For marketing communications, you may opt out at any time by using the unsubscribe link or managing preferences in the App.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the new version in the App and on the website, update the effective date, and where changes are material, we will notify you through email, push notification, or in-app notice. Continued use after the effective date means you accept the updated policy.

13. Contact

EfficaTech Solutions LLC
30 N Gould St
Sheridan, WY 82801
United States

For privacy-related questions or requests, email us at privacy@taxiglobalapp.com