Refund & Cancellation Policy

Effective date: 5 September 2025

EfficaTech Solutions LLC operates the Taxi Global App as a technology platform connecting riders with licensed taxi drivers. This Refund & Cancellation Policy explains your rights and obligations when cancelling rides or requesting refunds.

 

  1. Rider cancellations
  • Riders may cancel requests before a driver is dispatched without charge.
  • If a driver has already accepted and is en route, a cancellation fee may apply as displayed in the App.
  • If repeated late cancellations occur, your account may be subject to review, warnings, or suspension.
  • Local taxi regulations may override or supplement this cancellation policy. In such cases, the locally mandated rule applies.
  1. No-show policy
  • If a rider is not present at the pickup location within the waiting time, the driver may mark a no-show.
  • A no-show fee may apply, clearly displayed in the Fee Schedule.
  • Repeated no-shows may result in reduced priority in ride matching or temporary suspension.
  1. Driver cancellations
  • Drivers may cancel for safety reasons, unlawful requests, non-compliance with taxi regulations, or if the rider is not fit for transport.
  • Riders will not be charged if the driver cancels, unless cancellation is due to rider conduct (e.g., abusive behavior, unsafe conditions).
  • If a driver cancels frequently without legitimate cause, their account may be subject to deactivation.
  1. Refunds
  • Refunds are issued when: (a) you were incorrectly charged; (b) duplicate transactions occurred; (c) payment was taken but no service was provided; (d) technical errors caused wrongful billing.
  • Refunds are processed back to the original payment method. Timing depends on your bank or payment provider (typically 5–10 business days).
  • Refund requests must be submitted within 30 days of the transaction to support@taxiglobalapp.com.
  • In cases of partial service delivery (e.g., trip ended prematurely), a partial refund may be considered based on distance travelled and applicable tariff.
  1. Cleaning and damage fees
  • Drivers may report soiling or damage to their vehicle. A reasonable cleaning or repair fee may be charged. Supporting photo evidence and receipts or repair estimates must be provided.
  • Riders may dispute such charges by contacting support. All disputes are reviewed objectively, and fraudulent claims may lead to suspension.
  1. Payment disputes
  • If you dispute a charge directly with your payment provider (chargeback), your account may be temporarily suspended until the investigation concludes.
  • We strongly encourage contacting us first to resolve billing issues quickly and efficiently before initiating a chargeback.
  1. Promotions, credits, and vouchers
  • Promotional credits, vouchers, or coupons are non-refundable, non-transferable, and may expire as specified in their terms.
  • If a ride paid partially or fully with credits is cancelled by the driver, credits will generally be reissued to your account.
  • Expired promotional credits cannot be refunded or reissued.
  1. Jurisdiction-specific rights
  • European Union / United Kingdom: Consumer protection laws may provide additional rights regarding cancellations and refunds. These rights remain unaffected by this Policy.
  • United States: Local taxi commission rules may govern cancellation fees and override parts of this Policy.
  • Other jurisdictions: If local regulations mandate specific refund or cancellation procedures, those rules take precedence.
  1. Dispute resolution procedure
  • Step 1: Submit your request through the in-app support function or by email to support@taxiglobalapp.com with all relevant details (ride ID, date, driver name, screenshots if available).
  • Step 2: Our support team will acknowledge receipt within 48 hours.
  • Step 3: We aim to investigate and resolve the issue within 10 business days. Complex cases may take longer, but you will be informed of progress.
  • Step 4: If dissatisfied, you may escalate to an independent mediation or arbitration service if available in your jurisdiction.
  1. Force majeure
  • Neither riders, drivers, nor EfficaTech Solutions LLC is liable for cancellations, delays, or failures caused by events outside reasonable control (e.g., natural disasters, strikes, government actions, pandemics).
  • In such cases, refund eligibility will be determined fairly, taking into account both rider and driver circumstances.

 

Contact

EfficaTech Solutions LLC
30 N Gould St
Sheridan, WY 82801
United States
Email: support@taxiglobalapp.com